Trouble & Treats is a small-batch home bakery. We recommend ordering as early as possible with at least a 72 hour notice to secure your preferred pick up date. Custom, large, and event orders may require additional notice and are subject to availability.

Need Something Sooner?

Please contact us prior to ordering to see if we can accommodate your request!

Trouble & Treats is a home-based bakery location in the Rochester, NY area.

For Privacy and safety, the exact pickup address will be provided with your pickup instructions after your order is placed.

Yes! Local delivery may be available within a 25-mile radius of our pickup location, depending on availability. Delivery Fees vary based on distance.

If you are unsure whether your address falls within our delivery area, please contact us before placing your order.

Seasonal Trouble is where things get a little unpredictable. These treats are available for a limited time and may change throughout the year based on the season, holidays, and what we're currently baking up. Once a seasonal treat is gone, it may not return until next season—so grab your favorites while you can!Item description

Yes! Select treats are available with a Gluten-Free option and will be clearly marked on our menu. Please note that Trouble & Treats operates in a kitchen that also handles wheat and other allergens, so cross contamination is possible. Our Gluten-Free treats are not suitable for individuals who require a completely Gluten-Free environment.

Our kitchen handles common allergens, including wheat, milk, soy, peanuts, and tree nuts. While we are more than happy to provide ingredient and allergen information, we cannot guarantee that any product is completely free from allergens and cross-contact.

Please contact us before ordering if you have questions about a specific ingredient.

Absolutely!

Custom requests are accepted based on availability, design, quantity, and our baking schedule. Submit an inquiry though our contact page with as much detail as possible, and we’ll let you know what kind of trouble we can make!

Storage recommendations vary depending on the treat. When special storage is required, instructions will be provided with your order so you can enjoy everything at its best.

Our treats are baked with freshness in mind, and shelf life varies by product. Specific storage and freshness recommendations will be provided with your order.

Please contact us if you would like this information prior to ordering through our contact page.

Need to make a change?

Please contact us as soon as possible. Changes and cancellations are subject to availability and how far your order has progressed. Once ingredients have been purchased, or preparation has begun, changes and cancellations may not be possible.

Because our treats are made to order and are perishable, completed orders are generally non-refundable. If there's an issue with your order, please contact us as soon as possible so we can review the situation and work toward an appropriate resolution.

Yes! We welcome inquiries for birthdays, celebrations, workplaces, parties, and other events. Large orders require additional notice and are subject to availability. Contact us with your event date, estimated quantity, and the treats you're interested in, and we'll get back to you with availability and next steps.

Have a question about an order you've already placed? Visit our Contact page and select Order Question, or email us directly. Please include your name and order number so we can assist you as quickly as possible.